Privacy Policy & Membership Terms

GymBox

Introduction

At GymBox, we are committed to protecting your privacy. We collect and process personal data about you in order to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and customers, and fulfil our legitimate interests.

This Privacy Notice explains how we collect, use, share, and protect your personal information. Any updates to this notice will be posted on our website.

When visiting our website, we may provide “just-in-time” notices at the moment your data is collected.

When Do We Collect Information?

  • Complete an online membership agreement
  • Request information about products or services
  • Contact us with a question or complaint
  • Take part in competitions, prize draws, or surveys
  • Visit or browse our website
  • Send an email to a GymBox email account
  • Are involved in or witness an accident or incident in the gym
  • Book classes, courses, or inductions
  • Use the gym while CCTV is operating
  • Attend events or classes where photos are taken (permission will be requested beforehand)

CCTV is recorded 24 hours a day and actively monitored while the gym is in use.

What Information Do We Collect?

Personal Information

  • Name
  • Date of birth
  • Gender
  • Email address
  • Postal address
  • Telephone number
  • Health declaration
  • Disabled access requirements

Payment Information

We may collect credit or debit card details, bank account numbers, sort codes, or other banking information. We do not store bank or card details on our web servers.

Usage and Communication Information

  • Preferences for products or services
  • Information inferred from service usage
  • Call recordings, emails, and contact history
  • Membership and payment records

Principal Membership Terms

This agreement begins once you confirm acceptance during the online sign-up process.

Direct Debit Fees and Charges

There is no joining fee. Monthly membership fees are collected by Direct Debit on the same date you signed up.

If a Direct Debit is returned unpaid or a payment fails, an administration fee of £20 may apply. Continued missed payments may result in membership suspension or termination.

Members must notify GymBox immediately of any changes to their personal or payment details.

Direct Debit Price Changes

Membership prices may increase from time to time. You will receive at least one full month’s notice, including details of the new price and the date it takes effect.

If you do not cancel before the stated date, the new price will apply automatically.

Membership Termination

One-Month Notice

Members must provide at least one month’s notice before cancellation.

Cancellation Process

Cancellation requests must be submitted in writing via email or another official communication channel. Memberships cannot be cancelled via the website or self-service platforms.

No Refunds

Failure to give proper notice will result in non-refundable charges for the following month.

Confirmation of Cancellation

A confirmation email will be sent once cancellation is processed. Members are responsible for retaining this confirmation.

Facility Rules and Regulations

Cleanliness

Members must clean equipment after use. Repeated failure may result in strikes.

Strike System

Accumulation of three strikes may result in membership cancellation.

Respect and Noise

Members must respect staff, facilities, and other members. Noise levels should be kept to a minimum, and headphones should be used for music.

Daily Membership (Day Pass)

Day passes activate on the selected date and expire at closing time. They are non-transferable and non-refundable.

Miscellaneous Terms

  • Members must be 16 years or older
  • Members must comply with all club rules
  • Rules may change with advance notice
  • Temporary closures may occur without refunds
  • This agreement is governed by English law

Health Declaration

By accepting this agreement, you confirm you are in good health and capable of exercising safely. You agree to inform GymBox of any changes to your health.

Equipment and Facility Use

Equipment must be used as intended and returned after use. Appropriate athletic attire is required. Lockers should be used for personal belongings, and GymBox is not responsible for lost or stolen items.

Mobile Phone and Media Policy

Mobile phones should be used in designated areas. Photography or recording of other members without consent is prohibited.

Hygiene and Courtesy

Members must maintain personal hygiene, use towels, clean equipment after use, and share equipment during peak hours.

Safety and Scheduling

Members must follow staff instructions, report hazards immediately, and respect class schedules.

Operating Hours and Closures

Operating hours and planned closures will be communicated in advance whenever possible.

Code of Conduct

Disruptive behaviour, harassment, or unsafe conduct will not be tolerated and may result in immediate termination of membership.

Intellectual Property

All logos, branding, and promotional materials are the exclusive property of GymBox. Unauthorized use is prohibited.

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